From a Library or School

If you experience a problem accessing ODL’s EBSCO resources in your library or school:

  • Close and reopen your browser.
  • Clear your cache or browser history or open an incognito window and try the search or link to the resource again.
  • Connect to another EBSCO resource. Is the problem specific to one resource or all EBSCO resources?
  • Try accessing the resource with another browser (Chrome, Firefox, Edge, or other).
  • Try accessing the resource on another device (computer, tablet, or smart phone).
  • Allow pop-ups in your browser.
  • Check with your institution’s technical department to determine if similar problems are being experienced elsewhere.
  • Contact EBSCO Support at 1-800-758-5995, and please be prepared to explain the specific issue.

 

From Home

If you experience a problem accessing ODL’s EBSCO resources from home:

  • If you are using a mobile device, try accessing the resource again when you connect to WiFi.
  • Clear your cache or browser history or open an incognito window and try the search or link to the resource again.
  • Do you have the login information from the librarian or media specialist at your public library, school library, or college/university library? Determine if you are using the current (case sensitive) username and password.
  • Try accessing the resource from search.ebscohost.com.
  • Connect to another EBSCO resource. Is the problem specific to one resource or all EBSCO resources?
  • Allow pop-ups in your browser.
  • Check with your public library, school library, or college/university library to determine if similar problems are being experienced elsewhere.
  • Contact EBSCO Support at 1-800-758-5995, and please be prepared to explain the specific issue.

 

For State Government Employees

If you experience a problem accessing ODL’s EBSCO resources:

  • If you are using a mobile device, try accessing the resource again when you connect to WiFi.
  • Close and reopen your browser.
  • Clear your cache or browser history or open an incognito window and try the search or link to the resource again.
  • Connect to another EBSCO resource. Is the problem specific to one resource or all EBSCO resources?
  • Try accessing the resource with another browser (Chrome, Firefox, Edge, or other).
  • Try accessing the resource on another device (computer, tablet, or smart phone).
  • Allow pop-ups in your browser.
  • Try accessing the resource from search.ebscohost.com.
  • Check with the Oklahoma Department of Libraries at 405-522-3505 to determine if similar problems are being experienced elsewhere.
  • Contact EBSCO Support at 1-800-758-5995, and please be prepared to explain the specific issue.

 

Authentication

ODL provides access to its EBSCO resources through geolocation authentication. This means that if the location associated with the IP address that is currently assigned to the computer or device that you are using is in Oklahoma, you will be able to access ODL’s EBSCO resources without entering a patron ID number or a username and password. It is important to note that the IP address is determined by your connection to the Internet and is not permanently assigned to your computer or device and that the location associated with the IP address can change based upon whether you are on Wi-Fi or using cellular data. Also, it is not uncommon for the location associated with the IP address to be outside of Oklahoma even though you are in Oklahoma. You can check the location of an IP address by going to whatsmyip.org.

If the location associated with the IP address of the computer or device you are using is not in Oklahoma, you will be asked to enter a patron ID.

State Employees: If prompted to enter a patron ID, enter the patron ID number on your library card.

Non-State Employees and Students: If prompted to enter a patron ID, contact your public or school/university library about accessing EBSCO resources from their website.