From School or Library

If you experience a problem accessing EBSCO in your library or school:

  • Try it again! Close and reopen your browser.
  • Clear your cache or browser history and try the search/link again.
  • Connect to another EBSCO or Britannica search. Is it search specific?
  • Try accessing it with another browser (Chrome, FireFox, Edge, or other).
  • Try accessing it on another device: computer, tablet or smart phone.
  • Allow pop-ups in your browser.
  • If you receive an error message please be prepared to explain the specific issue to EBSCO technical staff at 1-800-758-5995.
  • Check with your institution's technical department to determine if similar problems are being experienced at other sites.

From Home

If patrons/students are experiencing EBSCO problems from home:

  • If you are using a mobile device, try it again when you connect to WiFi.
  • Clear your cache or browsing history.
  • Do you have the login information from the librarian or media specialist at your school, college, or public library? Determine if you are using the current (case sensitive) username and password.
  • If you are accessing the resources from a library/school website, try accessing it through or
  • Connect to another EBSCO search. Is it search specific?
  • Allow pop-ups in your browser.
  • If you receive an error message, please make note of the specific message so you can inform EBSCO technical staff at 1-800-758-5995.

If these tips do not solve the issue please, contact your local library or school. Or you can contact the Information/Reference Division at Oklahoma Department of Libraries.

Note to State Government Users

If you are having trouble accessing the EBSCO databases from the the main Research & Discovery page, try the tips above first to confirm you can’t access the resources. Then contact EBSCO technical support at 1-800-758-5995. Have your IP address ready, and tell the EBSCO technical staff that you live in Oklahoma and should have access to EBSCO through geolocation.

If these tips do not solve the issue, feel free to contact ODL or EBSCO for help.

See How to Search and Tutorials & Training.

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